Field Service Engineer

About our client:

They are a proudly independent UK company committed to delivering top-quality cleaning chemicals, consumables, PPE, and sanitising products, backed by exceptional support and industry-leading delivery service.

Purpose of the Role:              

To provide field based operational support to customers in the southern region of the country. Service and repair of a wide range of industrial cleaning equipment such as pressure washers, vacuums, floor care machinery and car wash equipment

Responsibilities:

Health & Safety

• Check, repair and maintain all equipment. Ensure it is functioning correctly – take out of service any that pose danger.
• Conduct regular PAT Testing of equipment on site as per schedule
• Ensure correct PPE is always used
• Provide technical training on how to use machinery safely and train subcontractors or staff on site if necessary.
• Check that work areas are kept tidy and free of hazards.
• Carry out Health & Safety site audits if required.

Team Coaching

• Advise staff and customers of basic maintenance checks for equipment to reduce unnecessary call outs.
• Carry out observations and feedback findings to management with regards to correct use of equipment

Operations

• Respond to jobs/callouts as soon as possible if within your region (accounts mapped to you individually)
• Quality results with volumes met.
• Maintenance and repairs of jet washes, hoovers and other equipment as required.
• Stock control of spare parts carried on service vehicles
• Ensure timely repairs and maintenance of equipment.
• Regular PAT Testing of site equipment
• Ensure that all company and client policies and procedures are followed.
• Proactively check and ensure correct use of equipment and materials to carry out the job.
• Assist operations team with setups of new sites.
• Preparing and dispatching orders (equipment & Chemical product) where required
• Able to start work earlier, work overtime or in weekends if required

Administration

• Ensure that all jobs are responded to in a timely manner.
• Keep records of all PAT Testing, maintenance, and repairs of equipment online, as per instructions from your Line Manager
• Record all jobs completed as per agreed procedures.
• Record mileage correctly always and complete monthly vehicle checks

Client Relations

• Liaise with clients to ensure correct usage and maintenance of equipment.
• Always appear professional and courteous to clients while on site
• Satisfied client, demonstrated by feedback.
• Improved audit results
• Good health & safety performance
• HR and other company policies followed without exception
• Occasional overnight stays with possibility of travel abroad

Qualifications and Skills

Knowledge and Experience

• Electrical or mechanical experience would be preferable
• Some knowledge of excel and outlook and other IT systems
• Valid and clean Driving License

Competencies:

• Advanced knowledge of machinery repairs and maintenance
• Knowledge of PAT Testing requirements
• Advanced knowledge of operational work processes
• Customer Service relationship management experience
• Health & Safety at Work act (working knowledge)
• Strong attention to detail

Aptitudes:       

• Self-motivator – ability to work on own initiative.
• Proactive problem solver
• Ability to communicate at all levels and at appropriate times.
• Excellent & proven time management skills

INDVAL