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Job Objective:
The primary function of the Customer Services Consultant is to ensure deliverables across a range of administrative / support functions to Egoli Gas external customers as well as internal departments and to provide a high level of customer service excellence. The Customer Services Consultant is responsible for the S/O administration, follow up, communication, customer interaction and system update.
Knowledge and Skill Requirements:
- Grade 12 qualification.
- Computer Literate (MS Office).
- Excellent telephone skills.
- A working knowledge of Cogsdale would be advantageous.
- Previous working experience within a customer service environment is non-negotiable.
Duties and responsibilities:
- Ensure that new service applications are completed in full, and all relevant documentation received, and system updated in line with company processes and requirement.
- For the Domestic / Commercial sectors, support the Business Consultants in terms of the opening of the customer file and finalising new service installations.
- Responsible to ensure that all deposit and connection fees are raised on all new accounts as required.
- Customer Services responsible for all transfer of ownership documentation and reconnection for the Domestic and Commercial sectors.
- Service Order Administration.
- Assist in all internal, external complaints/queries
- Assist walk-in customers with all aspects of connecting to gas including gas equipment demonstration and referral to SAPGA approved gas installers.
- Ensure adherence to the OHS Act and legal requirements. Behavioral Competencies
- Strong verbal and written communication skills and above average numeracy and literacy skills.
- Ability to work under pressure and within tight deadlines.
- Ability to take initiative, strong problem-solving abilities.
- Excellent teamwork capabilities.