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Job Objective:

The primary function of the Customer Services Consultant is to ensure deliverables across a range of administrative / support functions to Egoli Gas external customers as well as internal departments and to provide a high level of customer service excellence. The Customer Services Consultant is responsible for the S/O administration, follow up, communication, customer interaction and system update.

Knowledge and Skill Requirements:

  • Grade 12 qualification.
  • Computer Literate (MS Office).
  • Excellent telephone skills.
  • A working knowledge of Cogsdale would be advantageous.
  • Previous working experience within a customer service environment is non-negotiable.

Duties and responsibilities:

  • Ensure that new service applications are completed in full, and all relevant documentation received, and system updated in line with company processes and requirement.
  • For the Domestic / Commercial sectors, support the Business Consultants in terms of the opening of the customer file and finalising new service installations.
  • Responsible to ensure that all deposit and connection fees are raised on all new accounts as required.
  • Customer Services responsible for all transfer of ownership documentation and reconnection for the Domestic and Commercial sectors.
  • Service Order Administration.
  • Assist in all internal, external complaints/queries
  • Assist walk-in customers with all aspects of connecting to gas including gas equipment demonstration and referral to SAPGA approved gas installers.
  • Ensure adherence to the OHS Act and legal requirements. Behavioral Competencies
  • Strong verbal and written communication skills and above average numeracy and literacy skills.
  • Ability to work under pressure and within tight deadlines.
  • Ability to take initiative, strong problem-solving abilities.
  • Excellent teamwork capabilities.


    • Job type: Contract
    • Location: Johannesburg
    • Date posted:
    • Pay:£- £ per hour